FAQ

Your e-ticket will have the details of your hand baggage and checked baggage allowance. It may vary from airline to airline and region to region.

Some airlines may also charge a fee for your checked bags and allow you to pay for the baggage in advance which may result in saving of time and money at the time of check-in. Request you to visit the airline's website for current and updated information.

Post issuance of the ticket you can check your baggage allowance on your e-ticket as well. Still unclear, please contact our travel consultants at 1-888-897-4629 who would be more than happy to clarify!!!

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The name on your e-ticket must match with the name on your passport or the Govt. ID. In case of a mismatch, kindly get in touch with us as soon as you notice it. Please note that any changes to a flight ticket will always carry a fee even if it is a minor change like a mismatch on the name. Our endeavor will be to work out the best possible solution for you but at times, we are restricted by airline rules and policies.

You will see multiple charges on your credit card in case, there are multiple airlines in your itinerary or multiple passengers are booked on the same reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges. When summed up together these charges should be the exact match of the total amount you were quoted, until unless there are multiple currencies involved.

Every ticket's fare rule is governed by certain conditions when it comes to changing a flight or travel date, kindly get in touch with our customer care and our travel consultants, will work with you to find the best possible option.

Depending on the fare rules, some of the tickets are non-refundable and the changes would not be permitted. We would still suggest please contact our travel consultants at 1-888-897-4629, they will help you to find the best available solution but please do understand that we are bound by the airline rules and policies. As we are an agent, we will put our best foot forward to get you a suitable resolution but the final decision lies with the airline.

You can email us your cancellation request. We offer same day cancellation before the date change. You can also cancel with the airlines directly. Please note, cancellation attracts a penalty charge that varies from airline to airline. We also charge a service fee.

Our endeavor is to deliver you the e-ticket with 24 hours of receipt of payment and a successful verification process. There could be a possibility that our e-ticket email may end up in your Spam/Junk folder. So, kindly check all the folders before contacting us.

Visa rules are different for every country and as visa rules are subject to change, we would request you to please contact the country specific embassy, consulate or high commission in your region for the specific rules, waivers, documentation and time taken to process the required visa.

Kindly note, as a traveler, it is your responsibility to fulfil all travel requirements and formalities. In the event of you failing to do so, you may be denied boarding.

You can request seat assignments at the time of booking via the contact centre or you may contact our travel consultants post booking or ticket issuance.

Although we will put in your seating request to the respective airlines (wherever applicable), we cannot guarantee a confirmation until unless the airlines return a confirmation.

We recommend that you reach the airport at least 3 hours in advance. It is a good idea to check your flight timings on the airline’s website as well.

For detailed information on prohibited items, please refer to:- Prohibited Items.

You have to very careful when travelling with an Infant. For specific rules, please refer to:- Infant Rules.